Services · Managed Support & Operations
Keep the network healthy long after go-live.
Networks drift, batteries age and devices go quiet. We monitor gateways and devices, manage firmware and configuration, and respond when something needs attention, so your team can focus on the data.
What's included
What you get.
Network & device monitoring
Gateway health, signal quality and silent-device alerts.
Maintenance planning
Battery forecasts, spares and preventive site visits.
Updates & changes
Firmware, decoders, integrations and new devices added safely.
Reporting
Monthly health reports and recommendations.
Operate
A deployment is only as valuable as its uptime.
Missing data erodes trust in the whole system. Proactive monitoring catches problems before users notice them, and keeps the business case intact.
What this means for you
- Silent devices detected within hours
- Battery and hardware replacement forecasts
- A single accountable partner
- Flexible monthly retainers
Process
How the engagement runs.
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1
Onboard
Inventory, baselines and alert thresholds.
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2
Monitor
Continuous health monitoring.
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3
Respond
Triage, remote fixes and dispatch when needed.
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4
Improve
Monthly reviews and recommendations.
Industries
Where we apply it.
Landscape & Irrigation
Golf, sports complexes, municipal parks, campuses, green roofs, living walls and agriculture, powered by MODURA.
Water & Utilities
Smart metering, leak detection, pressure monitoring, stormwater and remote assets for utilities and districts.
Oil & Gas
Tank levels, pressure, flow and equipment monitoring for remote well sites, pipelines and facilities.
Solar & Energy
Energy sub-metering, solar and storage site monitoring, and environmental sensing for energy assets.
Can you support a network someone else deployed?
Yes. We start with an assessment and bring it up to a supportable standard.
What response times do you offer?
Service levels are defined in each retainer to match how critical the system is.
Is there a minimum term?
Support is typically arranged as a monthly retainer after a deployment or assessment.
Related services
Pairs well with
LoRaWAN Network Design
RF planning, gateway placement, coverage modeling and network-server architecture for private, public or hybrid LoRaWAN.
Deployment & Commissioning
Pilots, field installation, gateway and sensor commissioning, and rollouts across one site or hundreds.
System Integration
Connect legacy equipment, controllers, SCADA, BMS and business software over Modbus, RS-485, MQTT, REST and webhooks.
Start a project
Let’s talk about managed support & operations.
Share a few details about your sites, systems and goals. A senior consultant reviews every inquiry and replies within one business day.
What happens next
- 30-minute discovery call to understand the problem, the sites and the systems already in place
- Written recommendation with the architecture, hardware and scope we would propose
- Fixed-fee proposal for the first phase, so you know the cost before work starts