Services · Managed Support & Operations
Keep the network healthy long after go-live.
Networks drift, batteries age and devices go quiet. We monitor gateways and devices, manage firmware and configuration, and respond when something needs attention, so your team can focus on the data.
What's included
What you get.
Network & device monitoring
Gateway health, signal quality and silent-device alerts.
Maintenance planning
Battery forecasts, spares and preventive site visits.
Updates & changes
Firmware, decoders, integrations and new devices added safely.
Reporting
Monthly health reports and recommendations.
Operate
A deployment is only as valuable as its uptime.
Missing data erodes trust in the whole system. Proactive monitoring catches problems before users notice them, and keeps the business case intact.
What this means for you
- Silent devices detected within hours
- Battery and hardware replacement forecasts
- A single accountable partner
- Flexible monthly retainers
Process
How the engagement runs.
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1
Onboard
Inventory, baselines and alert thresholds.
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2
Monitor
Continuous health monitoring.
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3
Respond
Triage, remote fixes and dispatch when needed.
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4
Improve
Monthly reviews and recommendations.
Industries
Where we apply it.
Can you support a network someone else deployed?
Yes. We start with an assessment and bring it up to a supportable standard.
What response times do you offer?
Service levels are defined in each retainer to match how critical the system is.
Is there a minimum term?
Support is typically arranged as a monthly retainer after a deployment or assessment.
Start a project
Let’s talk about managed support & operations.
Tell us about the site and what you need to know about it. A senior consultant replies within one business day with a written recommendation and a fixed-fee proposal for the first phase.